How can I get a Refund from Copa Airlines? – Skynair

Copa Airlines, a prominent Latin American carrier, strives to provide passengers with flexibility, including options for flight cancellations and refunds. This blog explains the Copa Airline refund process and outlines the steps to obtain a refund when necessary.

For more information, call  US Number: OTA: +1-800-860-5036 or +1-800-359-2672

Review Copa Airline Refund Policy

Before diving into the refund process, it’s essential to understand Copa Airlines refund policy. Airlines typically have specific conditions for refund eligibility, such as the fare type, the time of cancellation, and the reason for the cancellation. Make sure your situation aligns with their policy.

Copa Airlines has some clear rules for  Copa airline refund:

  •  The refund depends on the ticket’s fare rules and where you bought it.
  •  You’ll get the refund in the same way you paid and the same currency you used.
  •  Some charges, fees, and taxes might not be refundable, depending on your location.
  •  Some additional charges like cancellation fee may be imposed.
  • You can request a refund only when your ticket is valid that is you can request within a year from the date of purchasing the ticket.
  • Non-refundable tickets will be converted into credits which you can use them for your future flights which is also valid for a year from the date of purchase.
  • Changing your booking may come with fees.
  •  Ticket credits can’t be given to someone else; only the person who bought the ticket can use them.
  •  Usually, used tickets can’t be refunded, but sometimes partially used ones can, based on the fare rules.
  • If your flight is canceled or delayed by more than 4 hours, you can usually get a refund, except in certain countries.
  •  If a passenger passes away, refunds follow a specific process and require proof like a death certificate.
  • Some extras like seat upgrades and baggage fees are generally non-refundable and have their own rules.
  •  If you have purchased a travel insurance, you can receive a refund based on their terms and conditions.

For more information, call  US Number: OTA: +1-800-860-5036 or +1-800-359-2672

How to cancel and refund at Copa Airlines Flight?

Are you wondering  how you can get a refund from copa airlines?. Here are some quick steps to cancel and initiate a refund :

  • Apply for an airway ticket refund from Copa Airlines by clicking on Refund request | Copa Airlines
  • Enter your “Reservation Code or Ticket Number” and your “Last Name”.
  •  Click on “Search Reservation”
  • The screen will display all the details of the flight you have reserved.
  • Crosscheck if the flight information matches with the flight you want to cancel.
  • Once, you are sure, click on the “Cancel Flight” button below your reservation details.
  • Follow the prompts to successfully cancel your ticket.
  • Once you receive a confirmation email of cancelling your Copa Airlines flight, then you can request for a refund.
  • Complete the Request Refund Form at Refund request | Copa Airlines
  • You will be asked again the E-ticket or Reservation number and last name.
  • You can also complete the Request Refund Form at the Copa Airline’s mobile app, airport, Reservation Center or Sales Offices.

 If you need assistance in this process, call  US Number: OTA: +1-800-860-5036 or +1-800-359-2672

Considerations before requesting Refund Copa Airlines:

Take note of these before Refund Copa Airline:

  • If the airline has cancelled the ticket or flight due to emergency reasons, you can claim by filling out the Claims and Complaints form to cover your expenses.
  • If you have purchased with a third party or agent, contact them and they will initiate the refund process.
  • Paid additional services (business class upgrades, seats, extra checked baggage) are non-refundable. To return additional services not honored by the airline, enter the Claims and Complaint form available in their website..
  • For Duplicate or Wrong Billing submit a request at Duplicate billing or wrong billing. 

Contact Copa Airlines Customer Service

For personalized assistance on How can I get a Refund from Copa Airlines?. follow these steps

  • Get in touch with Copa Airlines customer care service number, call  US Number: OTA: +1-800-860-5036  or +1-800-359-2672
  • State your reason for cancellation.
  • Be clear and concise in detailing your circumstances. Remember that valid reasons for cancellation, such as medical emergencies or schedule changes by the airline, are more likely to lead to a successful refund.
  • Follow the Customer Service instructions.
  • They will assist you in filling out the refund request form or provide specific documentation, depending on your situation.
  • Be patient and check your refund status.
  • Be aware of potential fees and with the help of their customer service review the terms and conditions associated with your ticket.

Already Made A Request?

If you have already submitted the Refund Request Form, 

  • Review Request Refund Status by clicking on Copa Airlines
  • You need to provide the “Case number, reservation code or e-ticket number “ and “Surname” 

Consider Travel Insurance

If you have travel insurance, take a moment to read your policy and see if it covers trip cancellations and refunds. Depending on your situation, your insurance might offer extra protection and the chance to get your money back.


1:- Where do I find my case number?

  • At the end of your refund request, you will receive an email. In this email you can find your case number; it is made up of 13 or 14 digits and begins with RFD (ex RFD-WEB1234567).
  • Upon saving all emails regarding refunds and cancellation, you can safely track the process by having all details in hand.

2:- Can I get a refund if I cancel my flight?

Refund eligibility depends on factors such as the fare type you purchased and the time of cancellation. Some fare types might be non-refundable, while others allow refunds with applicable fees. Review Copa Airlines’ refund policy for precise details.

3:- How long does it take to process a refund from Copa Airlines?

The processing time for refunds can vary. Depending on the payment method used and the volume of requests, the processing time may be several days to few weeks.

4:- What if my flight was canceled by Copa Airlines?
If Copa Airlines cancels your flight, you’re typically entitled to a refund or alternative options, depending on the circumstances. You can request a refund or rebooking through their customer service.


I hope you have found answers to How can I get a Refund from Copa Airlines?

Obtaining a refund from Copa Airlines involves understanding their refund policy, contacting customer service, providing a valid reason for cancellation, and following their instructions diligently. While the process may take some time, staying patient and informed will help ensure a successful refund experience. Remember to check for any applicable fees and consider the benefits of travel insurance for added peace of mind.

For more information on How do I get a refund from Copa airlines? Call  US Number: OTA: +1-800-860-5036 or +1-800-359-2672.

For your convenience, here is a list of numbers from different countries:

Argentina Number: 0800 800 2672

Bahamas Number: 1 800 389 0772

Brazil (All cities) Number: (SAC) 0800 886 2672

Canada Number:  1 647 493 5022

Colombia Number: 57 601 3209090

Costa Rica Number: (506) 4000 0478

Ecuador Number: (593) 2342 2672

Salvador Number: (503) 2113 0369

Mexico Number: (5255) 1516 3319

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